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Store Policies

Please read all of our policy page


Contact Us
Knife City Outlet
support@knifecityoutlet.com


Privacy Policy
At Knife City Outlet we will not sell, trade or share your personal information with anyone.


Shipping Policy
Orders typically ship 24 to 48 hours after the order is placed. Please allow 5-10 business days for delivery when placing your order with Knife City Outlet. You will receive email notification providing you with the UPS tracking number or USPS shipping notification and date when the order ships. Please allow 10 business days before contacting customer service for a lost or missing package.


Should you need an order to be expedited utilizing air services, please email us to make arrangements. Expedited shipping rates will apply. At Knife City Outlet the discretion of a shipping provider will be selected based on size, weight or value. If you have a preferred shipping provider (UPS or USPS) please email us.


Returns
Customer Service is our goal. We make every effort to ensure your order is shipped accurately. If a Return must be made, please note the following policy:


No Returns will be accepted after 30 days
The customer may return any unused, unaltered, in new condition, in original wrapper or packaging, merchandise within 30 days of their delivery date for a full refund or exchange. You must obtain RA (Return Authorization) by emailing our customer service. Please be aware that item packaging must be in new condition as well.


* Returns must be accompanied by a note explaining problem with merchandise.
* Return Shipping Charges are the customer's responsibility. If the WRONG product was shipped in our error, a UPS call tag will be issued to return the items.
* Upon receipt of the Returned products, we reserve the right to evaluate the return to determine if a Refund or Exchange will be made.
* Sales Tax applies to all Arizona residents.
* Most Products come with a Mfg. Warranty, In case of defective products please contact manufacturer directly. We do not warranty any products.


Refunds
Refunds will be made in the same manner in which payment was made. (I.e. credit card purchases will be returned in the form of a credit to the original card account.) Credit Card Refunds are subject to a 5% Return Fee. All refunds for returned items with be minus a $10 shipping fee per item.


Note

* If we deem a Return was made without reasonable cause, the refund will be subject to a 30% Restocking fee.
* Due to high demand on several products back orders due occur. You will not be charged any additional shipping charges on back orders. Please be patient we can not control back orders.
* From time to time manufactures discontinue items. We try our best to remove items that have been discontinued to reduce any confusion.


Ordering Requirements
You must be at least 18 to order any product from us. Some items listed on this website may be illegal in your area for possession by those under 21. Some items listed on this website may be illegal in your area for possession by anyone. It is your responsibility to check all federal, state and local laws, restrictions and regulations concerning the ownership, use and possession of any item on this website.


By placing an order, you agree that you are of legal age, that you have read and agree with our policies terms & conditions, and that you take full responsibility for obeying all federal, state and local laws, restrictions, and regulations!



No international shipping, United States only